Salon Policies

Booking

All appointments are booked online through the booking link. New guests start with the new guest form.

Card on File

All guests need a card on file. New guests add their card to their Square profile before booking. Nothing is charged unless one of the policies below applies.

Cancellations + Rescheduling

Please move or cancel at least 48 hours before your appointment, including for illness. This gives me time to offer your spot to another guest. Changes inside 48 hours are charged 50% of the base service booked. Day-of cancellations or reschedules are charged 100%. Example: for an $85 service, a change inside 48 hours is $42.50.

Adjusting Services

Appointments are booked by time. Reducing services within 48 hours of your appointment (for example, a toner when a full color was booked) is charged the full service booked. Please adjust services 48+ hours ahead.

No Call, No Show

Missed appointments are charged 100% of the base service booked.

Running Late

Things happen! Please text (414) 301-1767 if you're running late. If you're more than 10 minutes late, we may need to adjust or reschedule your appointment.

Questions

Text the suite phone at (414) 301-1767. Texts are answered Monday through Thursday, 8am to 5pm, within 24 hours. Weekend messages are answered Monday morning.